Synology DS214 Installation Guide download pdf (Page 20)

SYNOLOGY, INC.

LIMITED PRODUCT WARRANTY

THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC.

AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP AND SYNOLOGY UK LTD., (COLLECTIVELY,

"SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE

PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS

WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE

YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.

Section 1. Definitions. (a) New Product, including: (1)

Category I Product" means Synology product models

RS810+, RS810RP+, and RX410 (2) "

Category II Product"

means Synology product models RS214, RS10613xs+,

RS3413xs+, RS3412xs, RS3412RPxs, RS3411xs,

RS3411RPxs, RS2212+, RS2212RP+, RS2211+,

RS2211RP+, RS812+, RS812RP+, RS812, RS411,

RS409RP+, RS409+, RS409, RS408-RP, RS408, RS407,

RS212, DS3612xs, DS3611xs, DS2413+, DS2411+,

DS1813+, DS1812+, DS1513+, DS1512+, DS1511+,

DS1010+, DS713+, DS712+, DS710+, DS509+, DS508,

RX1213sas, RX1211, RX1211RP, RX4, DX1211, DX513,

DX510, DX5, VS240HD and RAM Module

(1GB/2GB/4GB/8GB). (3) "

Category III Product" means all

other Synology product models purchased by Customer after

March 1, 2008. (4) "

Category IV Product" means all other

Synology product models purchased by Customer before

February 29, 2008. (b) “

Refurbished Product” means all

Synology products which have been refurbished and sold

directly by Synology through Online Store, not including

those sold by an authorized Synology distributor or reseller.

Customer" means the original person or entity

purchasing the Product from Synology or an authorized

Synology distributor or reseller. (d) "

Online Store" means a

online shop operated by Synology or Synology’s affiliate.

(e) "

Product" means a New Product or a Refurbished

Product and any hardware incorporated into the Product by

Synology and any accompanying documentation.

(f) "

Software" means the Synology proprietary software that

accompanies the Product when purchased by Customer, is

downloaded by Customer at the Web Site, or is pre-installed

on the Product by Synology, and includes any firmware,

associated media, images, animations, video, audio, text

and applets incorporated into the software or Product and

any updates or upgrades to such software. (g) "

Warranty

Period" means the period commencing on the date the

Product is purchased by Customer and ending (1) five years

after such date for Category I Products; (2) three years after

such date for Category II Products; or (3) two years after

such date for Category III Products; or (4) one year after

such date for Category IV Products; or (5) 90 days after such

date for Refurbished Products, except for those sold as “as

is” or with “no warranty” on Online Store. (h) "

Web Site

www.synology.com

means the Synology web site located at

Section 2. Limited Warranty and Remedies

2.1 Limited Warranty. Subject to Section 2.7, Synology

warrants to Customer that each Product (a) will be free of

material defects in workmanship and (b) under normal use

will perform substantially in accordance with Synology's

published specifications for the Product during the Warranty

Period. Synology warrants the Software as set forth in the

accompanying end user license agreement provided with the

Product, if any. Synology provides no warranty to

Refurbished Product sold as “as is” or with “no warranty” on

Online Store.

2.2 Product Registration. Customers may register

Products with Synology and may obtain the manufacturing

date for Category I Products, Category II Products and

Category III Products at the Web Site. The failure to register

a Product at the Web Site will not diminish the warranty

rights set forth in Section 2.1. Synology is not responsible

for Customer's failure to identify the manufacturing date of

any Product.

2.3 Exclusive Remedy. If Customer gives notice of

noncompliance with any of the warranties set forth in

Section 2.1 within the applicable Warranty Period in the

manner set forth below, then, upon verification of the

noncompliance by Synology, Synology will, at Synology's

option: (a) use commercially reasonable efforts to repair the

Product, or (b) replace the noncomplying Product or part

thereof upon return of the complete Product in accordance

with Section 2.4 The foregoing sets forth Synology's entire

liability and Customer's sole and exclusive remedy for any

breach of warranty under Section 2.1 or any other defect or

deficiency in the Product. Customer will reasonably assist

Synology to diagnose and validate any nonconformity with

the Product. The warranty set forth in Section 2.1 does not

include: (1) any warranty relating to the Software;

(2) physical installation or removal of the Product from

Customer's site; (3) visits to Customer's site; (4) labor

necessary to effect repairs or replace defective parts other

than during Synology's or its contracted service providers'

normal local business hours, exclusive of weekends and

service providers’ holidays; (5) any work with any third party

equipment or software; (6) any warranty of the hard disk if

installed by Customer or any other third party; or (7) any

warranty of compatibility with the hard disk.

2.4 Return. Any Product returned by Customer under

Section 2.3 must be assigned a Return Merchandise

Authorization ("RMA") number by Synology before shipment

and must be returned in accordance with Synology's then

current RMA procedures. Customer may contact any

authorized Synology distributor or reseller or Synology

Support to obtain assistance in obtaining an RMA, and must

provide proof of purchase and product serial number when

asking for such assistance. For warranty claims, Customer

must return the complete Product to Synology in accordance

with this Section 2.4 to be eligible for coverage under this

Warranty. Any Product returned without an RMA number, or

any Product that has been disassembled (except under the

direction of Synology) will be refused and returned to

Customer at Customer's expense. Any Product that has

been assigned a RMA number must be returned in the same

condition as it was received from Synology to the address

designated by Synology, freight pre-paid, in packaging

sufficient to protect the contents thereof and with the RMA

number prominently displayed on the outside of the box.

Customer is responsible for insurance and risk of loss with

respect to returned items until they are properly received by

Synology. A Product issued a RMA number must be

returned within fifteen (15) days after issuance of the

applicable RMA number.

2.5 Replacement by Synology. If Synology elects to

replace any Product under this Warranty set forth in

Section 2.1, then Synology will ship a replacement Product

at Synology's expense via the shipping method selected by

Synology after receipt of the nonconforming Product

returned in accordance with Section 2.4 and validation by

Synology that the Product does not conform to the warranty.

Replacement Product will be new or serviceably used,

comparable in function and performance to the original

Product and warranted for the remainder of the original

Warranty Period or thirty (30) days after it is shipped to

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Synology DS214 Installation Guide Page 20

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