Synology DX1215 User's Guide download pdf (Page 24)

SYNOLOGY, INC.

LIMITED PRODUCT WARRANTY

THIS LIMITED WARRANTY ("WARRANTY")APPLIESTOTHEPRODUCTS(AS DEFINED BELOW)OF

SYNOLOGY, INC.AND ITSAFFILIATES,INCLUDINGSYNOLOGYAMERICACORP,(COLLECTIVELY,

"SYNOLOGY").YOUACCEPTANDAGREETOBEBOUNDBYTHETERMSOFTHISWARRANTYBY

OPENINGTHEPACKAGECONTAININGAND/ORUSINGTHEPRODUCT.IFYOUDONOTAGREETO

THETERMSOFTHISWARRANTY,DONOTUSETHEPRODUCT.INSTEAD,YOUMAYRETURNTHE

PRODUCTTOTHERESELLERWHEREYOUPURCHASEDITFORAREFUNDINACCORDANCEWITH

THERESELLER'SAPPLICABLERETURNPOLICY.

Section 1. Definitions.

(a) "New Product",

including: (1) "Category I Product"meansSynology

product models RS810+, RS810RP+, RX410,

all DS/RSNAS models with theXS+/XS suffix

(except RS3413xs+) in or after 13-series, and all

DX/RX expansion units with 12 drive bays in or

after 13-series. (2) "Category II Product"means

SynologyproductmodelsRS3413xs+, RS3412xs,

RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+,

RS2211RP+, RS411, RS409RP+, RS409+, RS409,

RS408-RP, RS408, RS407, DS3612xs, DS3611xs,

DS2411+, DS1511+, DS1010+, DS710+, DS509+,

DS508 , EDS14 , RX1211 , RX12 11RP, R X4,

DX1211,DX510,DX5,VS240HDandRAMModule

(1GB/2GB/4GB/8GB). (3) "Category III Product"

meansSynologyproductmodelsthatapplywiththe

followingrequirements:allDSNAS modelswithout

theXS+/XS sufx and with 5andmoredrive bays

in or after 12-series, allRS NASmodels without

theXS+/XSsufxin orafter12-series,andallDX/

RX expansion units with 4 or 5 drive bays in or

after 12-series. (4) "Category IV Product"means

all other Synology product models purchased by

Customer after March 1, 2008. (5) "Category V

Product"meansallother Synology productmodels

purchasedbyCustomerbeforeFebruary 29,2008.

(b) "Refurbished Product" meansall Synology

products which have been refurbished and sold

directly by Synology through Online Store, not

including those sold by an authorized Synology

distributor or reseller. (c) "Customer" means the

original person or entity purchasing the Product

fromSynologyoranauthorizedSynologydistributor

or reseller. (d) "Online Store"meansanonlineshop

operated by Synology or Synology’s affiliate. (e)

"Product"meansaNewProduct or a Refurbished

Product and any hardware incorporated into the

Product by Synology and any accompanying

documentation. (f) "Software"means the Synology

proprietarysoftware that accompanies theProduct

when purchased by Customer, is downloaded

by Customer at the Web Site, or ispre-installed

on the Product by Synology, and includes any

firmware, associatedmedia, images, animations,

video, audio, text and applets incorporated into the

software or Product and any updates or upgrades

to such software. (g) "Warranty Period" means

theperiod commencingonthedatetheProductis

purchasedby Customerand ending(1) veyears

aftersuchdate for Category I Products; (2) three

yearsaftersuchdateforCategoryII&lllProducts;

or (3) two years after such date for Category

IV Products; or (4) one year after such date for

CategoryVProducts;or(5)90daysaftersuchdate

for Refurbished Products, except for those sold as

"as is" or with "no warranty" on Online Store. (h)

"Web Site"meanstheSynologywebsitelocatedat

www.synology.com.

Section 2. Limited Warranty and Remedies

2.1 Limited Warranty.

Subject to Section 2.6,

Synology warrantstoCustomer thateach Product

(a) will be freeofmaterialdefects in workmanship

and(b)undernormalusewillperformsubstantially

i n a c c o r d a n c e w i t h S y n o l o g y ' s p u b l i s h e d

specifications for the Product during the Warranty

Period. Synology warrants the Software as set forth

in the accompanying end userlicenseagreement

provided with the Product, if any. Synology provides

nowarrantytoRefurbishedProductsoldas“asis”

orwith“nowarranty”onOnlineStore.

2.2 Exclusive Remedy.

  If Customer gives

noticeofnoncompliancewithanyofthewarranties

set forth in Section 2.1 within the applicable

Warranty Period in the manner set forth below,

then, upon verification of the noncompliance by

Synology, Synology will, at Synology's option:

(a) usecommerciallyreasonableefforts torepair

the Product, or (b) replace the noncomplying

Productorpartthereofuponreturnofthecomplete

Product in accordance with Section 2.3 The

foregoing sets forth Synology's entire liability and

Customer's sole and exclusive remedy for any

breach of warranty under Section 2.1 or any other

defect or deficiency in the Product.  Customer

will reasonably assist Synology to diagnose and

validateany nonconformitywiththe Product.The

warranty set forth in Section 2.1 does not include:

(1) any warranty relating to the Software; (2)

physicalinstallationor removal of the Product

from Customer's site;(3) visitsto Customer'ssite;

(4) labor necessary to effect repairs or replace

defective parts other than during Synology's or

its contracted service providers' normal local

business hours, exclusive of weekends and service

providers’holidays;(5)anyworkwithanythirdparty

equipmentorsoftware;(6)anywarrantyofthehard

diskifinstalledbyCustomeroranyotherthirdparty;

or(7) any warranty of compatibility with the hard

disk.

2.3 Return.

AnyProductreturnedbyCustomer

under Section 2.2 must be assigneda Return

MerchandiseAuthorization ("RMA") number by

Synology before shipment and must bereturned

in accordance with Synology's then current RMA

procedures.Customermaycontactanyauthorized

Synology distributor or reseller or Synology Support

to obtain assistancein obtaining an RMA, and

must provide proofofpurchaseand product serial

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Synology DX1215 User's Guide Page 24

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